Posts tagged: Automotive Dealerships

GAPCORP boosts its contact centre operations with Altitude Software

Servicing Major Automotive Dealerships Across the Middle East and Beyond

GAPCORP Group is a leading sales, marketing and third party administrator operating in the GCC, Middle East, North Africa, Asia, Europe and the USA. The company is recognized for servicing well known Automotive Dealerships in and around the region with its extended warranty schemes and innovative expertise. GAPCORP corporate clients include Nissan and Infiniti, Renault, General Motors, BMW, Daimler, Hyundai, Volvo, Mazda, Toyota and others.

Customer service excellence is a major differentiating factor for GAPCORP, and our desire to provide the highest level of customer satisfaction is paramount, said Munro Deysel, General Manager Business Development at GAPCORP. The main objective of our world-class contact centre set up is to ultimately set new customer service standards in the automotive service operations industry across the Middle East.

The Business Challenges

GAPCORP needed to improve the overall effectiveness of its contact centre and increase the productivity of its operations. The specific requirements of the Dubai-based contact centre were the following:

- Swiftly automate outbound telemarketing campaigns, so as to boost productivity and efficiency within the contact centre.

- Extensive real-time reporting capabilities to ensure the overall effectiveness of specific business campaigns.

- Provide contact centre agents with the right information at the right time, helping them to be more effective with customers and to recognize every opportunity for up-sell and cross-selling.

We evaluated several contact centre vendors, but selected Altitude Software because of its unique all-in-one architecture and its strong experience within the automotive market segment throughout the MENA region, commented Deysel. In addition to providing a single suite of integrated contact centre capabilities, Altitude also provides a local support presence in UAE and across the GCC. These points made Altitude a clear winner as it matches with our plans to expand our contact centre in the countries where we are operating, such as KSA, Qatar and beyond, he added.

Contact Centre Productivity Boost

The new contact centre system was deployed in under six weeks in Dubai and it now manages tens of thousands of outbound and inbound interactions every month. Core modules within the Altitude solution have been deployed to support GAPCORPs customer service operations, including Altitudes Unified Dialling tool, which supports various outbound dialling modes, namely preview, power, predictive, and a call classifier. By using state-of-the-art outbound dialling technology, GAPCORP has been able to increase the overall productivity of its telemarketing campaigns by over 95%.

Moreover, real-time integration of Altitudes contact centre application coupled with GAPCORPs existing systems means all information kept on customers is available at the unified agent desktop – car brand, other related details and payment history are all within easy reach.

We managed to streamline multiple applications into a single agent desktop, which significantly improved the customer experience and agent productivity, added Deysel.

Another key requirement of GAPCORP was to manage and monitor, in real-time, the contact centre. Altitude Management Portal module specifically enables GAPCORPs managers to quickly create and configure campaigns, agent skill profiles, alarms, schedules as well as dial rules. This unified reporting and management module supports GAPCORPs ability to respond to immediate needs, and to continuously improve the effectiveness of its contact centre operations.

This recent installation in the UAE demonstrates the strength of the strong relationship developed between Altitude Software and the regions most efficient contact centre operations, commented Riadh Boukhris, Altitude Software MENA President. By running the Altitude IP contact centre software suite, GAPCORP is able to more effectively align itself with customer needs, enhance its automotive insurance and extended warranty activity as well as, ultimately, maximize bottom line performance.

The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won over 50 Industry Awards for Innovation and Performance in the last few years. The solution provides businesses with a wealth of advanced contact centre features in about 80 countries worldwide, with a fast-growing presence across the GCC. It manages, in real-time, enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.

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Early Cos. moving in on the mainland

Published March 15, 2012

Its Early: Readers are asking about all that activity at the former Guaranty Bank building, 1130 First St., in La Marque. Houston-based consulting firm Early Cos. is completing its move into the building, which eventually will house 15 to 20 employees.

The firm supplies personnel in the fields of process safety, site safety, engineering and quality assurance. Services include engineering design reviews, process hazard analysis and health, safety, security and environment planning.

Although hardly settled into its new office, the firm already is seeking more mainland property in a bid to further serve refineries and petrochemical plants, said Jim Ball, director of Human Resources.

Early Cos., formed in 1992, has counted BP, Exxon Mobil and Valero Energy among clients. For information, visit www.earlycompanies.com.

Fork in the road? Are owners of Schuttes Crossroads CafÃ, 801 Postoffice St., on break? The lights are out, the doors are locked and no one is answering the phone at the eatery known for homestyle cooking and such fare as chicken-fried steak and the famous Big Mouth Burger. Neither owners Rick and Trish Henson nor Donal Clark, who owns the building, could be reached for comment. But word has it the closure might be temporary.

By all accounts, the eatery did a brisk business, particularly among the crowds at nearby University of Texas Medical Branch. The Hensons opened Schuttes Crossroads Cafà in late 2009. Hurricane Ike, which struck in September 2008, had killed plans for an Italian eatery to occupy the spot, which until 2007, had been Schuttes Corner, an island institution for more than 20 years.

The Schutte name comes from the family that in 1885 built the building that houses the eatery. Stay tuned.

Land and sea: Island bicycle purveyor Jeff Nielsen is diversifying. Nielsen, who owns Island Bicycle Co., 1808 Seawall Blvd., also is behind the new Galveston Fishing Charter Co., a professional guide and charter service.

Galveston Fishing Charter knows all the Galveston Bay hot spots and angling secrets, specializing in speckled trout, red fish, tarpon, bull reds, shark and flounder, Nielsen said. Multiple boats are available for large parties.

Along with fishing charters, the company also offers harbor and nature tours, dinner cruises and more. For information, visit www.galvestonfishingchartercompany.com or call 713-305-2453.

Drivers seat: In September, when a Grapevine Chevrolet dealer bought Sand Dollar Autoplex, 8020 Broadway, and renamed it Classic Auto Group Galveston, Bob Pagan for the first time in 35 years wasnt selling cars on the island. In 1976, Pagan and Charlie Thomas had formed a partnership that bought Causeway Ford, renaming it Bob Pagan Ford, which later became Sand Dollar Autoplex.

Now, Pagan is selling cars again, this time in an unusual arrangement with Group 1 Automotive. Pagan, who lives in Houston, can sell any line of automobiles at any of the 15 or so Group 1 Automotive dealerships in Texas, mainly in Houston and Beaumont. That gives Pagan a lot of flexibility he can sell anything from Fiats to Maseratis. (Pagan happens to have just sold a Maserati this month). When someone wants to buy a car from him, he meets them at the Group 1 dealership of the buyers choosing.

Even before moving to Galveston, Pagan sold cars. Its been his career for 47 years. But that didnt stop Group 1 Automotive from asking him to enter a sales training program, he said. Youd think there wouldnt be much left to teach Pagan about selling cars.

I loved it, he said. I learned a lot.

Pagan has built up a lot of connections and an envy-inducing Rolodex during the years.

Im proud that I still have something to offer, he said.

In 2011, Houston-based Group 1 Automotive, which owns 111 automotive dealerships, with 143 franchises and 28 collision centers in the United States and United Kingdom, retailed about 172,500 new and used vehicles. The company earned revenue of $6.1 billion and total gross profit of $960.6 million, with about 44 percent of revenues and 78 percent of profits coming from its used vehicle, parts and services and finance and insurance businesses.

Biz Buzz appears Tuesdays and Thursdays.

Copyright 2011 The Galveston County Daily News. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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New Clarke Rider Autoscrubber® Features Superior Scrub System to Maximize …

Clarke, a brand of Nilfisk-Advance, Inc., introduces the Focus#174; II MicroRidertrade;, the newest compact rider addition to the companys line of autoscrubbers#174;.

Plymouth, MN (PRWEB) March 01, 2012

Clarke, a brand of Nilfisk-Advance, Inc., introduces the Focus#174; II MicroRidertrade;, the newest compact rider addition to the companys line of autoscrubbers#174;. Available with a 26 inch disc scrub deck or 28 inch BOOST#174; scrub deck, the Focus II MicroRider delivers flexible operation to meet diverse cleaning requirements.

The Focus II MicroRider models feature a low-profile SafetyGlidetrade; deck, which automatically moves in line with the path of the rear squeegee-resulting in 100 percent water pick-up and eliminating the need for side skirts. With a spring-loaded safety design, the deck ensures precise, straight edge cleaning without additional labor-intensive detail edge mopping. In addition to superior scrub capabilities, users can experience enhanced operation with the 28 inch BOOST model, which delivers simple floor finish removal capabilities without costly chemicals, slippery floors and undesirable odors. With BOOST technology, operators use up to 70 percent less solution, extend equipment pad life and increase battery runtime, all while reducing labor and cleaning costs.

The Focus II MicroRider satisfies diverse cleaning challenges, while maximizing productivity, said Jill Kohls, Healthcare and Hospitality Vertical Market Manager at Nilfisk-Advance. A small, easily maneuverable design, combined with a wide cleaning path, allows our customers to clean virtually any area-from tight, space-restricted applications to larger cleaning requirements.

In addition to flexible operation, the Focus II MicroRider also provides the following benefits:

-Compact size ensures easy maneuverability in areas with limited access or tight corners.

-Easy and safe operation with Safe-T-Steeringtrade; and quiet performance increases user safety and makes daytime cleaning and cleaning of noise-sensitive areas viable.

-Durable, easily-accessible driver compartment with customizable features maximizes operator comfort and allows superior visibility.

-Optional, onboard chemical mixing system automatically delivers the correct mixing solution to the scrub deck.

The Clarke Focus II MicroRider is ideal for diverse applications, ranging from sizeable locations to areas that are inaccessible with larger riders. These include but are not limited to: hospitals and healthcare facilities, schools and universities, hotels and hospitality facilities, government buildings and installations, automotive dealerships, entertainment and sport arenas and supermarkets.

Clarke is a brand of Nilfisk-Advance, Inc. For more information on the Focus II MicroRider, call 800-253-0367 or visit: www.clarkeus.com

About Nilfisk-Advance

Nilfisk-Advance is one of the worlds leading manufacturers and suppliers of professional cleaning equipment. With global company headquarters in Denmark, the company has developed professional cleaning equipment for over 100 years. Nilfisk-Advance has production facilities in North America, South America, Europe and China, has an extensive network of sales entities in 43 countries and is represented in more than 100 countries around the world. The company currently has over 5,000 employees worldwide, with global sales of over $1 billion USD in 2010. Its Americas headquarters are based in Plymouth, Minnesota.

###

For the original version on PRWeb visit: www.prweb.com/releases/prweb2012/3/prweb9236643.htm

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IMN Selected by MINI USA to Accelerate Email Marketing Results

LAS VEGAS, Mar 19, 2012 (BUSINESS WIRE) –
IMN,
the digital marketing company that delivers branded eNewsletters and
content for vertical markets, today announced details of its work as an
approved vendor for MINI USA. The popular car manufacturer has approved
IMN’s Loyalty
Driver(TM), the most widely-used eCommunication service for automotive
dealerships, for use across its United States dealer network. Now, more
than 110 MINI dealers have access to powerful digital marketing
capabilities that will enable them to better communicate with passionate
owners, and translate existing brand loyalty into greater customer
retention and recurring revenue opportunities.

IMN will present details about its Loyalty Driver service and what it
offers MINI USA dealers at the 2012 National Aftersales Conference,
taking place March 19-21 in Las Vegas. IMN will demonstrate recent
Loyalty Driver enhancements at booth #405.

“MINI has some of the world’s most dedicated and enthusiastic owners,
and it is important to keep them engaged with content that dealers can
customize locally while remaining consistent with our brand standards as
well as national offers and promotions,” said Tom Salkowsky, manager,
MINI Marketing. “With IMN’s experience in the auto industry, its rich
digital marketing platform and insightful analytics, our dealers will
benefit from even greater insight about their local MINI customer base
and target offers to drive greater sales and service revenues.”

As part of this arrangement, IMN creates nationally branded eNewsletter
content for MINI USA, focusing on national sales promotions as well as
lifestyle, destination, maintenance and other general interest topics.
Dealers can then customize the eNewsletter with local offers and events
based on their specific marketing plans and sales goals. Dealers can
take advantage of the social media module embedded in each eNewsletter
to encourage content sharing across readers’ social networks. In
addition to being able to track click-throughs and open rates while
gaining insight into customers’ engagement with specific content,
dealers can also utilize advanced reporting features to follow
eNewsletter-influenced sales as well as scheduled appointments for test
drives and service.

“We know MINI buyers across the country naturally want to engage with
the MINI brand, and we continue to see proof with the extremely high
eNewsletter readership rates for those dealers who have already rolled
out Loyalty Driver to their customers and prospects,” said Bill
Gaudreau, vice president, strategic automotive relationships, IMN. “IMN
has a strong working relationship with MINI USA and is looking forward
to increased adoption of the eNewsletter as an important tool to drive
more targeted, consistent communications with owners.”

MINI in the US

MINI is an independent brand of the BMW Group. In the United States,
MINI USA operates as a business unit of BMW of North America, LLC,
located in Woodcliff Lake, New Jersey and includes the marketing and
sales organizations for the MINI brand. The MINI USA sales organization
is represented in the U.S. through a network of 111 MINI passenger car
dealers in 38 states. MINI USA began selling vehicles in the U.S. in
2002 with the introduction of the MINI Cooper and MINI Cooper S
Hardtops. Since then, the MINI Brand in the U.S. has grown to encompass
a model range of six unique vehicles.

Journalist note: Media information
about MINI and its products is available to journalists on-line at
www.miniusanews.com .

Consumer information about MINI products is available via the internet
at:
www.MINIUSA.com .

About IMN

IMN is the digital
marketing company that delivers branded
eNewsletters and content for more than 4,000 organizations
worldwide. By combining custom, vertically-oriented content with
advanced publishing technology and services, IMN enables companies to
engage with their prospects and customers to drive business results via
email, mobile and social platforms. In addition to taking advantage of
IMN’s expertise within the automotive, banking and direct selling
industries, customers benefit from analytics-based intelligence that
provides insight into buying behavior and purchase preferences to
successfully encourage brand
loyalty and generate leads. For more information, visit
http://www.imninc.com .

Copyright © 2012 IMN. All Rights Reserved. All other
brand names, product names, or trademarks belong to their respective
holders.

SOURCE: IMN

fama PR
Liz Campbell, +1 617-986-5009
imn@famapr.com

Copyright Business Wire 2012

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EDITORIAL: Our cheers to you from us this week

CHEERS to Kayla Goad-LeVan, a full-time realtor with Byers and Harvey, Inc., who won the fourth annual local Dancing with the Stars competition.

CHEERS to Don Jenkins, of the Jenkins Wynne family of automotive dealerships, who received an award from Operation Eagle’s Nest for his continuing generous support of Fort Campbell soldiers and families.

CHEERS to the fact that the 101st Airborne Division is truly back home at Fort Campbell for the first time in two years.

CHEERS to Austin Peay State University junior shortstop Reed Harper, who was named the adidas OVC Player of the Week.

CHEERS to Spc. Breck J. Kadlec of 2nd Battalion “No Slack,” 327th Infantry Regiment, who was awarded the Silver Star Medal for gallantry in action in the Kunar Valley, Afghanistan, on March 29, 2011. Cheers, too, to Staff Sgt. Brett A. Guy and Spc. Brandon McIntosh, also of 2-327th Infantry, who were awarded Army Commendation Medals for Valor.

CHEERS to Alex Poythress, Bashaara Graves and Rachel Bell, who have been selected as candidates for Mr. and Miss Basketball awards.

CHEERS to the Clarksville Association of Realtors, which donated $500 to the Humane Society of Clarksville-Montgomery County. The donation goes toward the organization’s spay-neuter clinic, which would be the first of its kind in Clarksville.

CHEERS to the Kiwanis Club of Clarksvilles John D. Maddox Sr. Annual Memorial Pancake Day. It runs from 7 to 11 am today at the First Baptist Church, 435 Madison St.

CHEERS to Lynne Griffey for donating an original oil painting, “The Clarksville Hospital,” to benefit the Clarksville Rotary Charity Auction.

CHEERS to the top winners in the 4H county public speaking competition. Fourth grade: Mallory Milliken; Macy Hogan; and Isabella Sullivan (EMES, Ms. Harris Class). Fifth grade: Sarah Blank, Chandler Vinson. Chloe Fisher. The overall county winners are Mallory Milliken) and Chandler Vinson. They will compete on March 15 at Waverly Junior High in the Regional 4-H Public Speaking Contest.

CHEERS to Greater Missionary Baptist Church, 450 Ringgold Road, which won first place out of 15 middle and high school teams competing in the 21st Annual Black History Trivia Bowl at Hopkinsville Community College. Team members include Ebone Forbs, Shayla Carey, Tahlia Carey, Herbert Nelson, Demetrius Figgins,Bobbie Barner, Rachel Barner, Jaichai Hamilton, Yzauntianaqueazja Morris, Xavianastaja Morris, Malik Hamilton, Nathaniel Anderson, Laquisha Jackson, Tasha Jackson.

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AMERICA’S CAR-MART, INC. : Amends and Restates Loan and Security Agreement

Americas Car-Mart, Inc. : Amends and Restates Loan and Security Agreement03/13/2012 | 02:02pm

Bentonville, Arkansas, March 12, 2012 (GLOBE NEWSWIRE) –
Americas Car-Mart, Inc. (NASDAQ: CRMT) today announced it
has entered into an Amended and Restated Loan and Security
Agreement (the Agreement) with a group of lenders
effective March 9, 2012. The Agreement amends and restates
the existing Loan and Security Agreement which the Company
entered into in November 2010 and which was subsequently
amended during 2011.The Agreement includes an increase
in total permitted borrowings of up to $125 million, up from
$105 million and an extension of the due date to March 9,
2015. The Agreement also contains a $50 million accordion
feature to allow for additional future borrowings, subject to
lender approval and/or successful syndication. The Agreement
also allows for additional share repurchases and sets new
tiered pricing levels, the lowest of which is LIBOR +
2.5%.At January 31, 2012, the end of the Companys
third fiscal quarter, there was approximately $21 million in
additional availability under the previous agreement, as
amended. The lending group includes Bank of America, NA, as
Administrative Agent, Lead Arranger and Book Manager ($50
million commitment, down from $52.5 million), BOKF, NA d/b/a
Bank of Arkansas, ($35 million commitment, equal to the
previous commitment), Commerce Bank ($15 million commitment,
up from $11.67 million), First Tennessee Bank, NA ($15
million commitment, new lender) and Arvest Bank ($10 million
commitment, up from $5.83 million).

We continue to have what we believe to be one of the
strongest balance sheets in our industry. Our debt to equity
and debt to Finance Receivable ratios at January 31, 2012
(45.7% and 26.0%, respectively) are strong and a reflection
of our focus on cash flows and customer success, said
Jeff Williams, Americas Car-Marts Chief Financial Officer.
This new agreement gives us room to continue to grow
our company and to serve customers looking for quality
vehicles, affordable payment terms and excellent
service.

About Americas Car-Mart

Americas Car-Mart, founded in 1981, operates 112 automotive
dealerships in nine states and is the largest publicly-held
automotive retailer in the United States focused exclusively
on the Integrated Auto Sales and Finance segment
of the used car market.The Company emphasizes superior
customer service and the building of strong personal
relationships with its customers.The Company operates
its dealerships primarily in small cities throughout the
South-Central United States; selling quality used vehicles
and providing financing for substantially all of its
customers. For more information on Americas Car-Mart, please
visit our website at www.car-mart.com.

This press release contains forward-looking
statements within the meaning of the Private Securities
Litigation Reform Act of 1995.These forward-looking
statements address the Companys future objectives, plans and
goals, as well as the Companys intent, beliefs and current
expectations regarding future operating performance, and can
generally be identified by words such as may,
will, should, could,
believe, expect,
anticipate, intend, plan,
foresee, and other similar words or
phrases.Specific events addressed by these
forward-looking statements include, but are not limited to:

  • new dealership openings;
  • performance of new dealerships;
  • same store revenue growth;
  • annual growth of the number of dealerships; and
  • the Companys business and growth strategies.

These forward-looking statements are based on the Companys
current estimates and assumptions and involve various risks
and uncertainties.As a result, you are cautioned that
these forward-looking statements are not guarantees of future
performance, and that actual results could differ materially
from those projected in these forward-looking
statements.Factors that may cause actual results to
differ materially from the Companys projections include, but
are not limited to:

  • the availability of credit facilities to support the
    Companys business;
  • the Companys ability to underwrite and collect its loans
    effectively;
  • competition;
  • availability of quality vehicles at prices that will be
    affordable to customers; and
  • general economic conditions in the markets in which the
    Company operates, including but not limited to fluctuations
    in gas prices, grocery prices and employment levels.

The Company undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new
information, future events or otherwise.You are
cautioned not to place undue reliance on these
forward-looking statements, which speak only as of the dates
on which they are made.

CONTACT: William H. (Hank) Henderson, CEO (479) 464-9944 or Jeffrey A. Williams, CFO (479) 418-8021

Source: Americas Car-Mart Inc.

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GAPCORP boosts its contact centre operations with Altitude Software

March 5, 2012 GAPCORP has deployed the Altitude uCI suite to handle the fast-paced growth of its operations across the GCC region.

Located in Dubai, GAPCORPlsquo;s contact centre is powered by the Altitude uCItrade; customer interaction management solution, which provided the third party administration specialist with a wealth of advanced IP contact centre features, such as outbound dialler, open desktop and a unified centralized monitoring, queuing, routing and reporting.

Servicing Major Automotive Dealerships Across the Middle East and Beyond

GAPCORP Group is a leading sales, marketing and third party administrator operating in the GCC, Middle East, North Africa, Asia, Europe and the USA. The company is recognized for servicing well known Automotive Dealerships in and around the region with its extended warranty schemes and innovative expertise. GAPCORP corporate clients include Nissan and Infiniti, Renault, General Motors, BMW, Daimler, Hyundai, Volvo, Mazda, Toyota and others.

Customer service excellence is a major differentiating factor for GAPCORP, and our desire to provide the highest level of customer satisfaction is paramount, said Munro Deysel, General Manager Business Development at GAPCORP. The main objective of our world-class contact centre set up is to ultimately set new customer service standards in the automotive service operations industry across the Middle East.

The Business Challenges

GAPCORP needed to improve the overall effectiveness of its contact centre and increase the productivity of its operations. The specific requirements of the Dubai-based contact centre were the following:

  • Swiftly automate outbound telemarketing campaigns, so as to boost productivity and efficiency within the contact centre.
  • Extensive real-time reporting capabilities to ensure the overall effectiveness of specific business campaigns.
  • Provide contact centre agents with the right information at the right time, helping them to be more effective with customers and to recognize every opportunity for up-sell and cross-selling.

We evaluated several contact centre vendors, but selected Altitude Software because of its unique all-in-one architecture and its strong experience within the automotive market segment throughout the MENA region, commented Deysel. In addition to providing a single suite of integrated contact centre capabilities, Altitude also provides a local support presence in UAE and across the GCC. These points made Altitude a clear winner as it matches with our plans to expand our contact centre in the countries where we are operating, such as KSA, Qatar and beyond, he added.

Contact Centre Productivity Boost

The new contact centre system was deployed in under six weeks in Dubai and it now manages tens of thousands of outbound and inbound interactions every month. Core modules within the Altitude solution have been deployed to support GAPCORPs customer service operations, including Altitudes Unified Dialling tool, which supports various outbound dialling modes, namely preview, power, predictive, and a call classifier. By using state-of-the-art outbound dialling technology, GAPCORP has been able to increase the overall productivity of its telemarketing campaigns by over 95%.

Moreover, real-time integration of Altitudes contact centre application coupled with GAPCORPs existing systems means all information kept on customers is available at the unified agent desktop car brand, other related details and payment history are all within easy reach. lsquo;We managed to streamline multiple applications into a single agent desktop, which significantly improved the customer experience and agent productivity, added Deysel.

Another key requirement of GAPCORP was to manage and monitor, in real-time, the contact centre. Altitude Management Portal module specifically enables GAPCORPs managers to quickly create and configure campaigns, agent skill profiles, alarms, schedules as well as dial rules. This unified reporting and management module supports GAPCORPs ability to respond to immediate needs, and to continuously improve the effectiveness of its contact centre operations.

This recent installation in the UAE demonstrates the strength of the strong relationship developed between Altitude Software and the regions most efficient contact centre operations, commented Riadh Boukhris, Altitude Software MENA President. lsquo;By running the Altitude IP contact centre software suite, GAPCORP is able to more effectively align itself with customer needs, enhance its automotive insurance and extended warranty activity as well as, ultimately, maximize bottom line performance.
The Altitude uCItrade; (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won over 50 Industry Awards for Innovation and Performance in the last few years. The solution provides businesses with a wealth of advanced contact centre features in 80 countries worldwide, with a fast-growing presence across the GCC, from KSA to Bahrain, Kuwait, Oman, Qatar and the UAE. It manages, in real-time, enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.

About GAPCORP

GAPCORP is a leading sales, marketing and third party administrator operating in the GCC, Middle East, North Africa, Asia, Europe and the USA. GAPCORP is recognized for servicing well known Automotive Dealerships in and around the region with its extended warranty schemes and innovative expertise. GAPCORP corporate clients include Nissan and Infiniti, Renault, General Motors, BMW, Daimler, Hyundai, Volvo, Mazda, Toyota and others. www.gapcorp.com

About Altitude Software

Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With over 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. Altitude uCI (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Altitude Software Middle East amp; North Africa is located in Dubai Internet City, UAE, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), National Water Company (KSA), Abu Dhabi Islamic Bank (UAE), Millenium Bank (Turkey), La Poste Tunisienne (Tunisia), Procco (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and Yemen PTC. Altitude Software can be reached at +971 4 391 8880 or emailed to info@altitude.com

Category:Whos buying what?

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AM Best Upgrades Ratings of Landcar Life Insurance Company

OLDWICK, N.J., Mar 14, 2012 (BUSINESS WIRE) –
A.M. Best Co. has upgraded the financial strength rating (FSR) to
A- (Excellent) from B++ (Good) and issuer credit rating (ICR) to “a-”
from “bbb+” of Landcar Life Insurance Company (Landcar Life).
Concurrently, A.M. Best has affirmed the FSR of A- (Excellent) and ICR
of “a-” of Landcar Casualty Company (Landcar Casualty). Both
companies are headquartered in Sandy, UT. The outlook for all ratings is
stable.

The rating upgrades for Landcar Life reflect A.M. Best’s view of its
role as an integral part of the insurance operations of the Larry H.
Miller Group of Companies (LHM), along with its shared business model
with Landcar Casualty. Together, the two companies deliver a broad range
of credit insurance product offerings and services to their customers
and benefit from synergies gained by a common management, a captive
distribution platform and shared services. In addition, the upgrades
reflect Landcar Life’s strong risk-adjusted capital position. This is in
spite of a $10 million stockholder dividend during the past year and
favorable operating results (despite a decline in earnings over the most
recent period), which was due to statutory strain associated with an
increase in credit insurance sales and lower investment income.

Partially offsetting these positive rating factors is Landcar Life’s
elevated level of equity securities and alternative investments in its
investment portfolio and the shrinking market for the company’s core
credit life/health insurance products. In addition, Landcar Life’s
growth is highly dependant upon the health and strength of the economy,
specifically domestic auto sales.

The ratings of Landcar Casualty reflect its supportive risk-adjusted
capitalization, improved underwriting performance and the benefits
derived from its niche profile as a writer of auto-related insurance
products sold through a network of affiliated automotive dealerships
under the banner of LHM. The ratings also recognize the strategic
importance and role of Landcar Casualty within LHM and the corrective
actions taken by management in prior years to improve its underwriting
and earnings prospects.

A.M. Best views the ratings of both companies to be well positioned at
their current level.

Negative rating actions could occur if the capitalization and/or
operating performance at both companies falls markedly short of A.M.
Best’s expectations, including a significant deterioration in loss
trends, material operational and performance issues at various
affiliates and any sudden and unforeseen disruption in their
distribution. Negative rating pressure also could occur if the business
profile and/or the relative importance of either insurance company
changes materially.

The methodology used in determining these ratings is Best’s Credit
Rating Methodology, which provides a comprehensive explanation of A.M.
Best’s rating process and contains the different rating criteria
employed in the rating process. Key criteria utilized include: “Risk
Management and the Rating Process for Insurance Companies”; “Rating
Members of Insurance Groups”; “Understanding BCAR for Life/Health
Insurers”; “Understanding BCAR for Property/Casualty Insurers”; and
“Understanding Universal BCAR.” Best’s Credit Rating Methodology can be
found at
www.ambest.com/ratings/methodology .

Founded in 1899, A.M. Best Company is the world’s oldest and most
authoritative insurance rating and information source. For more
information, visit
www.ambest.com .

Copyright (C) 2012 by A.M. Best Company, Inc. ALL RIGHTS
RESERVED.

SOURCE: A.M. Best Co.

A.M. Best Co.
Michael Adams–L/H, 908-439-2200, ext. 5133
Senior Financial Analyst
michael.adams@ambest.com
or
Joseph Roethel–P/C, 908-439-2200, ext. 5630
Assistant Vice President
joseph.roethel@ambest.com
or
Rachelle Morrow, 908-439-2200, ext. 5378
Senior Manager, Public Relations
rachelle.morrow@ambest.com
or
Jim Peavy, 908-439-2200, ext. 5644
Assistant Vice President, Public Relations
james.peavy@ambest.com

Copyright Business Wire 2012

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Candidates file for city, AISD, ACC offices

In Manvel, there are two candidates for Council Place #1. Jerome Hudson will run against A. V. Gaspar in this election. Hudson is retired while Gaspar is a peace officer. In Council Place #2, Debbie Harrison (retired) is set to run against Maureen DelBello, who lists her occupation as accounting. Melody Hanson, incumbent Council Member Place 4, is the only candidate to have signed up to run for Council Place #4.

Alvin Community College also has three Board of Regents positions up for election. In Position 1, Ted Kalivoda (education consultant) will be running against James Bart DeWitt, who is retired. In the Position 2 race, lsquo;Bel Sanchez, retired educator, the incumbent is the only candidate to sign up for this slot. For the Position 3 regent post, incumbent Doyle Swindell (who works in Marketing/Public Relations for Ron Carter Automotive Dealerships) is the lone candidate in this race.

The Alvin ISD School Board election will contain three positions.

In the Position 1 race, Nicole Tonini (homemaker), Mike Lansford (insurance agent) and Pete Vincent (retired from NASA) are all on the ballot.

In the Position 2 contest, Celeste Etheridge (at home mom/electrical engineer/business manager) faces Ron Elkins (senior project manager) and Regan Metoyer (administration).

Cheryl B. Harris (social work), Dr. Royce Mitchell (engineer) and Becky Singleton (healthy living director) will all be running for the AISD Position 3 spot.

Bad credit auto loans would be finance programs presented by Modern Auto Loans.

America’s Car-Mart Reports 40.4% Increase in Fully Diluted Earnings Per Share …

BENTONVILLE, Ark., Feb 15, 2012 (GlobeNewswire via COMTEX) –
America’s Car-Mart, Inc.

/quotes/zigman/87468/quotes/nls/crmt CRMT
-1.84%



today announced its operating results for its third fiscal quarter ended January 31, 2012.

Highlights of third quarter operating results:

— Net income of $7.3 million ($.73 per diluted share) vs. $5.7 million
($.52 per diluted share) for prior year quarter (40.4% increase in fully
diluted earnings per share)
— Net charge-offs as a percentage of average Finance Receivables of 5.7%
vs. 6.1% for the prior year quarter
— Revenue increase of 13.8% to $105.4 million from $92.6 million for the
prior year quarter with same store revenue growth of 7.9%
— Selling, General & Administrative Expenses of 18.3% of sales vs. 19.2%
for prior year quarter
— Retail unit sales increase of 8.5% to 8,965 from 8,266 for the prior
year quarter.
— Strong cash flows supporting the significant increase in revenues and
the $12.9 million increase in Finance Receivables, $1.2 million in net
capital expenditures, and $3.5 million in common stock re-purchases with
only a $7.4 million increase in total debt
— Active customer base now over 53,000
— Debt to equity of 45.7% and debt to finance receivables of 26.0%
— Allowance for credit losses remains unchanged at 22.0% of Finance
Receivables
— Provision for credit losses of 22.2% of sales vs. 21.9% for prior year
quarter

Highlights of nine month operating results:

— Net income of $23.3 million ($2.28 per diluted share) vs. $19.8 million
($1.77 per diluted share) for prior year period (28.8% increase in fully
diluted earnings per share)
— Net charge-offs as a percentage of average Finance Receivables of 17.7%
flat with prior year period
— Revenue increase of 14.8% to $317 million from $276 million for the
prior year period with same store revenue growth of 8.3 %
— Selling, General & Administrative Expenses of 17.6% of sales vs. 18.3%
for prior year period
— Retail unit sales increase of 10.9% to 27,933 from 25,178 for the prior
year period. Average retail units sold per store per month increased to
28.5 from 28.0
— Strong cash flows supporting the significant increase in revenues and
the $39.9 million increase in Finance Receivables, $3.2 million in net
capital expenditures, and $29.9 million in common stock re-purchases
with only a $36.3 million increase in total debt
— Provision for credit losses of 21.8% of sales vs. 21.4% for prior year
period

“We saw the continuation of our strong operating results in the third quarter. By staying focused on customer success we have been able to consistently produce outstanding returns. Our strong performance is the direct result of taking great care of our customers, one at a time. We operate in a difficult business and the dedication and compassion demonstrated every day by all of our associates truly makes us stand out as the industry leader,” said William H. (“Hank”) Henderson, President and Chief Executive Officer of America’s Car-Mart. “As we look forward, we are very excited to have the opportunity to not only grow our customer base in existing locations but to continue to add great new locations in the future. Our new store openings continue to go very well and these stores are really important in achieving our long-term goals. All of our efforts are directed to helping our customers succeed by working with them when they experience financial difficulties. This is what we do and we have done it very well for over 30 years.”

“We are very pleased with our financial performance for the quarter. From an average store base of 111 we saw an 8.5% increase in unit sales and a 7.9% increase in same store revenues. Once again, based on our strong top line growth, we had impressive leveraging at the Selling, General and Administrative line. Our existing store base will continue to support significant growth into the future, and with the addition of new dealerships, we are committed to serving a growing customer base looking for good, basic, affordable transportation. Our focus on customer success continues to show up in our results,” said Jeff Williams, Chief Financial Officer of America’s Car-Mart. “Our credit results have been strong and have been very consistent over the past several years. Should our collection results for the fourth quarter come in within a range of where currently anticipated; we could be in the position of needing to reduce our allowance for credit losses based on our anticipated future losses within the portfolio in light of our consistent credit performance over an extended period of time.”

“The Company repurchased 98,201 shares of its common stock during the third quarter. Since February 1, 2010 we have repurchased 2,283,109 shares, or 19.4% of our Company. The Company has 908,695 shares available under its existing repurchase plan and intends to repurchase shares in the future when conditions are favorable, subject to restrictions under its senior credit facility,” added Mr. Williams. “We have opened six new dealerships so far this fiscal year and we plan to open three more between now and the end of the fiscal year, April 30, 2012. Our plans continue to be to open new dealerships at an approximate 10% annual rate into the future.”

Conference Call

Management will be holding a conference call on Thursday, February 16, 2012 at 11:00 a.m. Eastern time to discuss third quarter results. A live audio of the conference call will be accessible to the public by calling (877) 776-4031. International callers dial (631) 291-4132. Callers should dial in approximately 10 minutes before the call begins. A conference call replay will be available one hour following the call for thirty days and can be accessed by calling (855) 859-2056 (domestic) or (404) 537-3406 (international), conference call ID # 48136523.

About America’s Car-Mart

America’s Car-Mart, Inc. (the “Company”) operates 112 automotive dealerships in nine states and is the largest publicly held automotive retailer in the United States focused exclusively on the “Integrated Auto Sales and Finance” segment of the used car market. The Company emphasizes superior customer service and the building of strong personal relationships with its customers. The Company operates its dealerships primarily in small cities throughout the South-Central United States selling quality used vehicles and providing financing for substantially all of its customers. For more information, including investor presentations, on America’s Car-Mart, please visit our website at
www.car-mart.com .

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements address the Company’s future objectives, plans and goals, as well as the Company’s intent, beliefs and current expectations regarding future operating performance, and can generally be identified by words such as “may,” “will,” “should,” “could, “believe,” “expect,” “anticipate,” “intend,” “plan,” “foresee,” and other similar words or phrases. Specific events addressed by these forward-looking statements include, but are not limited to:

— new dealership openings;
— performance of new dealerships;
— same store revenue growth;
— future overall revenue growth;
— the Company’s collection results, including but not limited to
collections during income tax refund periods;
— repurchases of the Company’s common stock;
— the Company’s business and growth strategies.

These forward-looking statements are based on the Company’s current estimates and assumptions and involve various risks and uncertainties. As a result, you are cautioned that these forward-looking statements are not guarantees of future performance, and that actual results could differ materially from those projected in these forward-looking statements. Factors that may cause actual results to differ materially from the Company’s projections include, but are not limited to:

— the availability of credit facilities to support the Company’s business;
— the Company’s ability to underwrite and collect its accounts
effectively, including but not limited to collections during income tax
refund periods;
— competition;
— dependence on existing management;
— availability of quality vehicles at prices that will be affordable to
customers;
— changes in financing laws or regulations; and
— general economic conditions in the markets in which the Company
operates, including but not limited to fluctuations in gas prices,
grocery prices and employment levels.

Additionally, risks and uncertainties that may affect future results include those described from time to time in the Company’s SEC filings. The Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the dates on which they are made.

America’s Car-Mart, Inc.
Consolidated Results of Operations
(Operating Statement Dollars in Thousands)

%
Change As a % of Sales
—— —————-
Three Months
Three Months Ended 2012 Ended
January 31, vs. January 31,

2012 2011 2011 2012 2011
———- ———– —— ——- ——-
Operating Data:
Retail units sold 8,965 8,266 8.5%
Average number of stores in
operation 111 102 8.8
Average retail units sold
per store per month 26.9 27.0 (0.4)
Average retail sales price $ 9,922 $ 9,463 4.9
Same store revenue growth 7.9% 5.3%
Net charge-offs as a percent
of average Finance
Receivables 5.7% 6.1%
Collections as a percent of
average Finance Receivables 14.8% 16.4%
Average percentage of
Finance Receivables-Current
(excl. 1-2 day) 80.0% 81.1%
Average down-payment
percentage 4.3% 4.8%

Period End Data:
Stores open 111 103 7.8%
Accounts over 30 days past
due 4.7% 4.6%
Finance Receivables, gross $ 322,353 $ 281,852 14.4%

Operating Statement:
Revenues:
Sales $ 93,957 $ 82,775 13.5% 100.0% 100.0%

Interest income 11,408 9,794 12.1 11.8
———- ———– 16.5 ——- ——-

Total 105,365 92,569 112.1 111.8
———- ———– 13.8 ——- ——-

Costs and expenses:
Cost of sales 54,298 48,154 12.8 57.8 58.2
Selling, general and
administrative 17,175 15,863 8.3 18.3 19.2
Provision for credit losses 20,899 18,089 15.5 22.2 21.9
Interest expense 659 699 (5.7) 0.7 0.8
Interest expense- early
pay-off of term loan — 507 — — 0.6
Interest expense- change in
fair value of Interest Rate
Swap — (250) — — (0.3)
Depreciation and
amortization 594 485 0.6 0.6
———- ———– 22.5 ——- ——-

Total 93,625 83,547 99.6 100.9
———- ———– 12.1 ——- ——-

Income before taxes 11,740 9,022 12.5 10.9

Provision for income taxes 4,436 3,334 4.7 4.0
———- ———– ——- ——-

Net income $ 7,304 $ 5,688 7.8 6.9
========== =========== ======= =======

Dividends on subsidiary
preferred stock $ (10) $ (10)
———- ———–

Net income attributable to
common shareholders $ 7,294 $ 5,678
========== ===========

Earnings per share:
Basic $ 0.76 $ 0.53
Diluted $ 0.73 $ 0.52

Weighted average number of
shares outstanding:
Basic 9,610,125 10,758,269
Diluted 9,998,290 10,999,375

America’s Car-Mart, Inc.
Consolidated Results of Operations
(Operating Statement Dollars in Thousands)

%
Change As a % of Sales
——- —————-

Nine Months
Nine Months Ended 2012 Ended
—————-
January 31, vs. January 31,

2012 2011 2011 2012 2011
———– ———– ——- ——- ——-
Operating Data:
Retail units sold 27,933 25,178 10.9%
Average number of stores in
operation 109 100 9.0
Average retail units sold
per store per month 28.5 28.0 1.8
Average retail sales price $ 9,636 $ 9,303 3.6
Same store revenue growth 8.3% 6.5%
Net charge-offs as a percent
of average Finance
Receivables 17.7% 17.7%
Collections as a percent of
average Finance Receivables 46.3% 48.8%
Average percentage of
Finance Receivables-Current
(excl. 1-2 day) 81.1% 81.7%
Average down-payment
percentage 6.2% 6.3%

Period End Data:
Stores open 111 103 7.8%
Accounts over 30 days past
due 4.7% 4.6%
Finance Receivables, gross $ 322,353 $ 281,852 14.4%

Operating Statement:
Revenues:
Sales $ 284,409 $ 247,988 14.7% 100.0% 100.0%

Interest income 32,287 27,875 11.4 11.2
———– ———– 15.8 ——- ——-

Total 316,696 275,863 111.4 111.2
———– ———– 14.8 ——- ——-

Costs and expenses:
Cost of sales 163,667 141,856 15.4 57.5 57.2
Selling, general and
administrative 50,094 45,337 10.5 17.6 18.3
Provision for credit losses 62,056 52,994 17.1 21.8 21.4
Interest expense 1,676 2,186 (23.3) 0.6 0.9
Interest expense- early
pay-off of term loan — 507 — — 0.2
Interest expense- change in
fair value of Interest Rate
Swap — 33 — — 0.0
Depreciation and
amortization 1,697 1,405 0.6 0.6
———– ———– 20.8 ——- ——-

Total 279,190 244,318 98.2 98.5
———– ———– 14.3 ——- ——-

Income before taxes 37,506 31,545 13.2 12.7

Provision for income taxes 14,160 11,703 5.0 4.7
———– ———– ——- ——-

Net income $ 23,346 $ 19,842 8.2 8.0
=========== =========== ======= =======

Dividends on subsidiary
preferred stock $ (30) $ (30)
———– ———–

Net income attributable to
common shareholders $ 23,316 $ 19,812
=========== ===========

Earnings per share:
Basic $ 2.36 $ 1.81
Diluted $ 2.28 $ 1.77

Weighted average number of
shares outstanding:
Basic 9,886,100 10,958,074
Diluted 10,219,796 11,184,359

America’s Car-Mart, Inc.
Consolidated Balance Sheet and Other Data
(Dollars in Thousands)

January 31, April 30,

2012 2011
———– ———–

Cash and cash equivalents $ 409 $ 223
Finance receivables, net $ 253,645 $ 222,305
Total assets $ 314,513 $ 276,409
Total debt $ 83,873 $ 47,539
Treasury stock $ 67,825 $ 37,875
Stockholders’ equity $ 183,728 $ 187,011
Shares outstanding 9,585,024 10,496,628

Finance receivables:
Principal balance $ 322,353 $ 282,478
Deferred Revenue – payment
protection plan $ (10,132) $ (8,963)

Allowance for credit losses (68,708) (60,173)
———– ———–

Finance receivables, net of
allowance & deferred
revenue $ 243,513 $ 213,342
=========== ===========

Allowance as % of net
principal balance 22.0% 22.0%
=========== ===========

Changes in allowance for
credit losses:
Nine Months Ended
January 31,

2012 2011
———– ———–
Balance at beginning of year $ 60,173 $ 55,628
Provision for credit losses 62,056 52,994

Net charge-offs (53,521) (48,539)
———– ———–

Balance at end of period $ 68,708 $ 60,083
=========== ===========

This news release was distributed by GlobeNewswire,
www.globenewswire.com

SOURCE: America’s Car-Mart Inc.

CONTACT: William H. (“Hank”) Henderson, CEO
(479) 464-9944
Jeffrey A. Williams, CFO
(479) 418-8021

(C) Copyright 2010 GlobeNewswire, Inc. All rights reserved.

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CRMT

America's Car-Mart Inc.


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Volume: 53,113
March 16, 2012 4:00p

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